Understand how tracking works, what each plan limit means, and which add-on features your plan includes.
Your plan controls the usage and product capabilities available to your workspace. Open Subscription to review your current plan limits.
Learn which plan-gated capabilities control API access, historical data, custom sync schedules, and hourly sync slots.
Understand numeric limits for tracked accounts, tracked videos, active creators, seats, and extra credits.
Add-on features are plan-gated capabilities. Please contact the support to enable any of them.
API access controls whether your workspace can use API-enabled endpoints. Our API is included with all Ultra plans and above.
Historical data controls whether older creator and content performance data remains available beyond the standard recent sync window.
This matters when you need longer reporting windows, before-and-after comparisons, or campaign history that goes back beyond recent posts.
Custom sync schedules control whether your workspace can choose tailored sync hours instead of using the default schedule.
Use them when a team needs data to refresh before recurring reporting, creator reviews, payout checks, or client updates.
Hourly sync slots let your workspace add more scheduled sync slots than your plan includes, up to one sync every hour.
Use them when daily or twice-daily refreshes are not enough for launch days, fast-moving campaigns, payout checks, or client reporting.
Plan limits are numeric meters. They define what is included before usage becomes unavailable, capped, or billed as extra usage.
Tracked accounts are creator or brand accounts that viral.app follows over time.
This limit matters most when unlimited video tracking is enabled. In that setup, account-discovered videos stay outside the Tracked videos meter, so the number of tracked accounts controls how many accounts can feed that unlimited tracking flow.
Tracked videos are individual posts that viral.app tracks for analytics.
When unlimited video tracking is not enabled, tracked videos can include videos discovered through tracked accounts and videos added individually. When unlimited video tracking is enabled, this meter only counts individually tracked videos.
Active creators are creator records used in Creator Hub workflows. This limit controls how many creators your team can actively manage for campaigns, analytics, and payouts.
Archive creators you no longer work with when you want to keep their history without counting them as active campaign participants.
Team seats control how many people can be members of the workspace.
Invite teammates who need access to tracking, analytics, Creator Hub, billing, or API settings. Remove unused seats when people no longer need access.
Extra credits cover usage that sits outside regular scheduled tracking. Extra credit usage occurs when you:
/live API endpointsIf your plan supports billed extra usage, the Subscription page shows how much usage has moved beyond the included amount.
Tracking has two layers: accounts and videos. Tracked accounts are creator or brand accounts that viral.app follows over time. Tracked videos are individual posts that viral.app tracks for analytics.
Scheduled refreshes run according to your workspace schedule and plan capabilities. For videos, the refresh cadence also depends on how old the post is:
Manual refreshes use extra credits. They are useful when you need fresher data before a report, campaign review, or payout check.
If your plan includes unlimited video tracking, videos discovered through tracked accounts do not consume the Tracked videos limit. That includes tracked accounts set to Unlimited and tracked accounts with a finite per-account video limit.
Videos you add through individual video tracking still count against Tracked videos.
Use per-account tracking limits to control how much recent content viral.app keeps active for each account.
