Account tracking
Track the accounts and videos that power your analytics, Creator Hub reporting, and payout workflows.
Tracking is the first step in viral.app. Before you review analytics or calculate Creator Hub payouts, add the accounts and videos that viral.app needs to follow.
Open Tracking Options to track creator accounts, add individual videos, and control when data refreshes.
Track accounts
Use account tracking when you want viral.app to follow a creator profile over time. Account tracking works well for ongoing creator programs, ambassador accounts, competitor monitoring, and campaigns where creators publish more than one video.
To add an account:
- Open Tracking Options.
- Select
Track Account. - Choose the platform and enter the account username or URL.
- Set the tracking limit for the account.
- Add project, creator, or hashtag settings when they apply.
The tracking limit controls how many of the account's latest videos viral.app keeps active for analytics. Smaller limits keep the account focused on recent content. Higher limits are useful when you need a longer history.
If your plan includes unlimited account tracking, tracked accounts do not consume your tracked-video plan limit. Individually tracked videos still count as tracked videos.
Track individual videos
Use Individual Videos when you only need specific posts. This works well for one-off creator submissions, ad references, launch content, or posts that do not belong to a tracked creator account.
Individual videos bypass account-level hashtag filters because you choose the exact video to track. If a video fails to sync, use Retry sync from the videos table after you confirm the URL and platform are correct.
Use "Only individual videos"
Choose Only individual videos for an account when you want to connect a creator profile without automatically tracking that account's latest videos. This is useful when a creator has many unrelated posts and you only want approved campaign videos in analytics.
You can still add individual videos for that creator manually.
Set hashtag filters
Hashtag filters help you track only the posts that match a campaign or project. Add filters when a creator account publishes a mix of campaign and non-campaign content.
Use simple hashtag names, such as viralapp or summerlaunch. viral.app normalizes hashtag filters by removing the leading # and matching them consistently.
Hashtag filters affect account-tracked videos. They do not remove videos you add through individual video tracking.
Exclude videos
Use exclusions when a tracked account contains a post that does not belong in analytics. Excluded videos stay out of dashboards, exports, and campaign metrics while the account remains tracked.
You can remove an exclusion later. The video appears again after the next refresh if it still matches the account tracking settings.
Refresh data
viral.app refreshes tracked data on a schedule. Open Schedule to review or adjust refresh times for your workspace.
Scheduled refreshes use UTC. A refresh can take up to 60 minutes to finish after the scheduled start time. For daily reporting, we recommend at least one refresh late in the day, such as 21:00, 22:00, or 23:00 UTC.
Use manual refresh when you need fresh data before the next scheduled sync. Manual refreshes can take up to 10 minutes. They use refresh credits based on the number of tracked videos refreshed.
Account refreshes use 1 credit for each block of 30 tracked videos, rounded up. Individual videos use 1 credit each. Unlimited account refreshes use 10 credits.
What to do next
After you track the right accounts and videos, open Analytics Overview to review performance. If you run creator campaigns, add creators in Creator Hub and connect their tracked accounts to campaign records. For planning context, compare the UGC analytics overview with the campaign management workflow.
